Monthly Archives: November 2018

The Technology Blog

Shop With Confidence This Holiday Season

By | Cyber Security, Smartphones & Tablets | No Comments

Shop With Confidence This Holiday Season

The 2018 holiday shopping season is off to a great start with online sales leading the way. Cyber Monday far exceeded estimates with nearly $8 billion in sales! All of the ease and convenience of online shopping can quickly become offset by the added risk of identity theft. Every year during the holiday season, cybercriminals ramp up their efforts.

Shop-With-Confidence-This-Holiday-Season

Shop With Confidence This Holiday Season

We want you to shop with confidence this holiday season and enjoy your time with family and friends, not worrying if your credit or debit card has been compromised or someone has gotten hold of your social security number.

Quick Tips To Secure Online Shopping

  • Don’t buy on public WiFi.  Sitting in your favorite coffee shop and searching for the perfect gift you may be tempted to buy right there while you have wifi. Don’t do it! Public WiFi users are prime targets for scammers and criminals.
  • Make sure the door is locked. Make sure the site your buying on has the proper security to safeguard your personal information and payment information. Always check for the little lock symbol and “https” to the left of the url. If you don’t see it, don’t enter in any of your information since the site is not secure and hackers could get their hands on your information.
  • Go to the website. Many of us get emails from our favorite online stores telling us of great deals and sales. During the holiday season phishing scams rise dramatically because scammers know people are looking for those deals more than ever. If you see a deal you want to take advantage of, go directly to the site. If it is a legitimate sale it will be advertised on their site.
  • Keep those updates coming. Make sure you’re computer and devices are getting the proper security updates so they stay secure. With the increase of scams and online shopping during the holiday season it’s more important than ever to keep your devices up to date.

Businesses Keep Your Customers Safe

For many businesses, the holidays are their busiest season, especially retailers. Providing the best customer service and a warm, welcoming environment for your patrons is important. Don’t let a technology and cyber security issues bring a blue christmas. Pros 4 Technology can assist you in providing confidence in your cyber security and IT. Contact us to schedule a consultation and to discuss your tech needs.   

Finding The Best Tech Support For Your Small Business

By | Business Network Security, Cyber Security, Scams | No Comments

Finding The Best Tech Support For Your Small Business

Business of all sizes use devices of all types to run and operate. From accounting and payroll to invoicing and selling products online, in today’s fast paced world if you don’t run your business online you’re behind the times. Unfortunately, with so many things for business owners to focus on, IT and tech support often go overlooked.  

Finding-The-Best-Tech-Support-For-Your-Small-Business

Finding The Best Tech Support For Your Small Business

Why IT & Tech Support Are Important

You’re running your business, you don’t have time to think about tech support. But what happens when computer issues occur and your ability to conduct business comes to a grinding halt? You do an internet search for IT support to get your computer issues resolved and hope your back to focusing on the important aspects of running your business. You want your problems fixed and fixed fast. Hackers and scammers know it too and it’s why every year small businesses fall prey to a wide array of scams.  

Tech Support Scams

There are some of the common ways that scammers try and take advantage of small businesses.

  1. One way that cyber criminals target small businesses is by setting up fake tech support companies. The scammer then takes out an add so when you search for a tech support company, their “tech support” webpage shows up near the top of the results. When you contact them they request access to your computer and a fee for their services. After taking your money, they may fix the problem, but they also access your business info.
  2. Scammers use popups saying that your computer or device has been infected by a virus. Usually they claim to be from a trusted IT security company or computer company. They provide a phone number for you to call in hopes that you fall for the scam and give them access to your computer.
  3. Scammers will also use old fashioned cold-calling claiming to be representatives from a tech support company. They tell you your computer has been affected by malware or a virus and that they can remove it for a small fee. 

Find A Trusted Local Tech Support Company

Many small business believe that they either don’t need tech support or that it will be too expensive. If you have company information stored on a computer or do online transactions, you need to protect your business. The best place to look for tech support is from a trusted local company. Local tech support companies typically offer a variety of options and will know which is best for your business needs. It’s not a question of IF computer issues will occur, but WHEN computer issues occur. Don’t wait, contact Pros 4 Technology today to discuss your business’ cyber security.

How To Create Strong Passwords

By | Business Network Security, Cyber Security | No Comments

How To Create Strong Passwords

In the world of internet security and prevent cyber crimes one of the most important things to do is to create strong, unique passwords. Just doing an internet search for “preventing identity theft” or “protecting against cyber crimes” will bring up countless sites offering advice. At or near the top of every list of how to protect yourself will be, passwords. In this week’s post we’ve combined our years of experience and the latest expert advice from tech experts on the best practices for personal passwords.

How To-Create-Strong-Passwords

How To Create Strong Passwords

Why a Strong Password is Needed

A strong, unique password is your first line of defense against identity theft and cyber criminals. Hackers and cyber criminals use many techniques to gain access to your online accounts, including programs that will keep guessing passwords from a predetermined list until one is successful. Once they have access to your account they will try and use the same password to gain access to your other accounts.

Unique Password

The vast majority of people come up with one or two passwords that they use for multiple or all of their online accounts. It might be a very difficult password to guess, something like “Jtk34Nm!78.” They think that because the password is so hard to randomly guess that it is a strong password and use it for all their accounts, thinking they can’t be hacked. However, if a hacker does figure out your password they now have access to all your accounts. Creating a unique password for each online account is essential.

Using Passphrases

The old standard advice when creating a password was to use a combination of letters (both upper and lower case), numbers and symbols. We were told to start with a word and then substitute numbers and symbols to create the password. So what started as the word “elephant” would be El3P@n# by the end. Not very easy to remember. Instead of relying on complex, hard to remember passwords, try using passphrases. Passphrases are long, complex passwords without all the numbers and symbols. Instead of writing “elephant” as “El3P@n#” using a passphrase you would use “elephantsgocrazy.” Complex, long, and unique.

Password Manager Programs

Since we all have multiple online accounts, remembering and managing passwords can be a monumental task. Using a password manager removes the hassle. Just remember, make sure the password for the password manager is strong and unique (and write it down in a safe place if you’re afraid of forgetting, don’t store it on a device!).

Multi-Factor Authentication

When possible use multi-factor authentication to secure your devices and accounts. The type of multi-factor authentication depends on the service or device. Some, like emails, will text you during the sign in process with a confirmation number. You can set your smartphone to require your thumbprint before purchases. Check your accounts and wherever possible set up multi-factor authentication for added protection.

iTunes Gift Card Scams

By | Scams | No Comments

A Warning About iTunes Gift Card Scams

The most important thing for you to learn from this week’s blog post is this: Apple support personnel will never ask you to pay for anything using a gift card! Now here’s why.

iTunes-Gift-Card-Scams

iTunes Gift Card Scams

How Gift Card Scams Work

The Set Up: You’re busy Tweeting, Snapping, texting emojis or binging your favorite show on Hulu when it all comes to a crashing halt! Your internet freezes. Before you can even bring up Settings you receive a text from someone claiming to be with Apple support. The text conversation may go something like this.
Scam Text: Hello, I’m from Apple Support. There is an issue with your phone’s ability to connect to the internet. Call Apple Support to get the issue resolved.
Your Text: Thank you, I am having issues. I’ll call right away.
Scam Text: Glad I can help. My direct line is 1-800-555-1234.
Little do you know that it’s the scammer that has managed to freeze your phone and is now hijacking it to rob you of money.

The Scam: You call the 800 number and everything seems legit. The scammer is friendly and acts like they’re looking into things. They tell you they’ve found the issue and you can purchase something to fix the issue. They may say it’s an upgrade, downloadable software or that your account has an outstanding balance. Next, the scammer tells you how much it will cost and that you’ll need to use iTunes gift cards for payment and to call back once you’ve purchased the gift cards. You run to the nearest store, buy the iTunes gift cards and call back. The scammer has you read the gift cards numbers and says they will be processing processing your payment and fixing the issue.

One of two things happen after the scammer has removed the funds from the gift cards:
The scammer ends the phone call and it’s not until later when the issue is unresolved that you discovered you were scammed
After “running” your payment, the scammer tells you the issue is still unresolved and you’ll need to purchase something else to fix it hoping you’ll buy more gift cards.

Spot & Stop The Scam

The most important thing to spot the scam is to remember that Apple support personnel will never ask you to buy anything with a gift card! The second most important thing is to keep your phone up to date with updates. Apple has regular updates for all their products that help protect them from scammers and hackers’ attempts to gain control of your phone.