A Warning About iTunes Gift Card Scams
The most important thing for you to learn from this week’s blog post is this: Apple support personnel will never ask you to pay for anything using a gift card! Now here’s why.
How Gift Card Scams Work
The Set Up: You’re busy Tweeting, Snapping, texting emojis or binging your favorite show on Hulu when it all comes to a crashing halt! Your internet freezes. Before you can even bring up Settings you receive a text from someone claiming to be with Apple support. The text conversation may go something like this.
Scam Text: Hello, I’m from Apple Support. There is an issue with your phone’s ability to connect to the internet. Call Apple Support to get the issue resolved.
Your Text: Thank you, I am having issues. I’ll call right away.
Scam Text: Glad I can help. My direct line is 1-800-555-1234.
Little do you know that it’s the scammer that has managed to freeze your phone and is now hijacking it to rob you of money.
The Scam: You call the 800 number and everything seems legit. The scammer is friendly and acts like they’re looking into things. They tell you they’ve found the issue and you can purchase something to fix the issue. They may say it’s an upgrade, downloadable software or that your account has an outstanding balance. Next, the scammer tells you how much it will cost and that you’ll need to use iTunes gift cards for payment and to call back once you’ve purchased the gift cards. You run to the nearest store, buy the iTunes gift cards and call back. The scammer has you read the gift cards numbers and says they will be processing processing your payment and fixing the issue.
One of two things happen after the scammer has removed the funds from the gift cards:
The scammer ends the phone call and it’s not until later when the issue is unresolved that you discovered you were scammed
After “running” your payment, the scammer tells you the issue is still unresolved and you’ll need to purchase something else to fix it hoping you’ll buy more gift cards.
Spot & Stop The Scam
The most important thing to spot the scam is to remember that Apple support personnel will never ask you to buy anything with a gift card! The second most important thing is to keep your phone up to date with updates. Apple has regular updates for all their products that help protect them from scammers and hackers’ attempts to gain control of your phone.